Skip to main content

System Offline

If your system has been offline for more than 2 days, follow these steps to troubleshoot and restore connectivity:

Step 1: Check Inverter Network Settings​

Step 2: Verify Home Network and Internet Connection​

  • Inspect your home network settings and ensure a stable connection to the Internet.
  • Refer to the steps in Device Not Found.

Step 3: Check System Status on RCT Power Portal​

  • Log in to the RCT Power Portal and verify if the system is back online.

Step 4: Contact Installer if System Remains Offline​

  • If the system persists offline and you cannot identify the issue, reach out to your installer or RCT Power Portal support via service@rct-power.com for assistance.

Step 5: Reboot System to Resolve Network Issues​

  • Turn the PV switch to the 0 position on the RCT inverter.
  • Switch off the Power Battery (if available) by setting the button on the back of the Power Battery Master to 0.
  • Allow a 10-minute interval.
  • Switch both devices back on by setting them to the "1" position. Wait 5-10 minutes until data reappears on the portal.