User Not Receiving Email

User Not Receiving Email

If you haven't received an email from the portal, follow these steps based on your account status:

Already Working Account

• If you are not a new user and have not received an email (e.g., for a password reset), repeat the process using the same email address to avoid entry errors.
• If the problem persists, wait until the next day to account for temporary SMTP server issues.

Newly Created Account

Self-Registration (self-registered at RCT Portal Registration)

• If you successfully created an account but haven't received an email, try creating an account again.

Registered by a Third Party (usually by the installer)

• If registered by the installer, contact the installer to verify the correct email address entry.
  • If the email is correct, contact RCT Power Portal support via service@rct-power.com.
  • If the email is incorrect, ask the installer to delete your account and recreate it using the correct email form.