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Account Registration

End-users have two registration options: independent registration or assisted registration by a company (third party). This flexibility ensures a seamless and user-friendly experience.

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To avoid double registrations and ensure a smooth process, establish a clear agreement with the installer regarding registration responsibilities.

Self Registration​

The portal defaults to English, with language switching available in the upper right corner.

Step 1: Fill Email and Inverter Serial Number​

  • Access the registration form by clicking the "Sign up now" link on the home (login) page or use the direct URL: End-User Registration Form.
  • Provide your User Email and Inverter Serial Number.
  • Click "Continue" to proceed.
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Step 2: Confirm Your Email​

This step ensures the validity of your email address.

  • Check your email for a confirmation code.
  • Enter the received code in the registration form dialog and confirm.
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Take care when entering the confirmation code to avoid errors.

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Check your spam folder if you haven't received the confirmation code.

Step 3: Complete the Registration Form​

After confirming your email, complete the form with the following required fields (marked with a red star):

  • Installation Name: Provide a unique name for your PV system.
  • City, Zip, Country
  • New Password, Confirm New Password
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Depending on your location, select the weather forecast appearing on the dashboard. This personal data will only be used for service calls.

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Your password must contain at least 6 characters, including:

  • a lowercase letter
  • a capital letter
  • a number
  • an alphanumeric character (, . !, etc.)

Step 4: Confirm and Submit​

  • Check the "I read and agree with the terms and conditions" checkbox.
  • Click "Continue" to submit the registration.
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The registration form can only be successfully submitted if all required fields are correctly filled.

Troubleshooting​

If you encounter any issues during the registration process, here are common problems and their solutions:

Issue: Email Already Registered​

  • Error Message: "User's email address is already used."

  • Solution: If you see this message, it indicates that the provided email address is already registered in the portal. To resolve this issue:

    • Use a different email address for registration.
    • Consider using the Password Recovery option if you've forgotten your password.

Issue: Inverter Already Registered​

  • Error Message: "The device with this serial number is already registered."

Issue: Inverter Connection Issues​

  • Error Message: "Device couldn't be found. Check your serial number."
  • Solution: If your inverter is not connecting to the portal due to setup issues or problems with your internet connection, follow these steps:

Registration by the Installer (Third Party)​

If your PV system is set up by the installation company, follow these steps after receiving the email notification that your PV system has been registered:

Step 1: Click the "Set Password" Button​

  • Open the email you received after registering on the portal.
  • Find and click the "Set Password" button in the email.

Step 2: Set a New Password and Confirm​

  • Activate your account by clicking on the "Set a new password" button.
  • Choose a new password for your account.
  • Confirm the newly set password.

Step 3: Login to Portal​

  • After setting a password, you will be redirected to the portal's home screen, and the following message will be displayed:

Step 4: Confirm the Privacy Policy​

  • Confirm the privacy policy to enable portal functions and click "Continue".
  • After confirming the privacy policy, you will be redirected to the Dashboard page.

Additional Information​

For any issues or questions during the registration process, reach out to our support team at support@rct-power.com.