Device is Already Registered

If you encounter issues with device registration during the installation settings, and the message indicates that the serial number (S/N) is already registered in any user environment, follow these steps:

Step 1: Contact RCT Power Portal Support

• Reach out to RCT Power Portal support via service@rct-power.com.
• Alternatively, you can use the email contact button (bottom right) on the RCT Power Portal home page to contact RCT Power Portal support.

Step 2: Resolve the Issue via Email

• In your email client, follow these steps to resolve the issue:
  • In the subject line, paste this text: "Inverter registration problem - System is already registered (SN: 0065XXXXXXX)" (enter the SN of your inverter for better identification).
  • Include the following information in the email body:
    1. Email used to register in the RCT Power Portal (login username).
    2. Installation details.
    3. Attach a photo of the SN of the inverter (from the inverter label or display).

Step 3: Wait for RCT Power Portal Support Response

• Await a response from the RCT Power Portal support team.

Step 4: Follow Provided Instructions

• Follow the instructions provided in the email to resolve the registration issue.